Shipping policy

Orders will be sent on every Tuesdays, Wednesdays, and Thursdays (cut-off 12 noon). Heat packs will be used if needed depending on the weather. Please contact us if you have any special requirements. 

All orders of live corals will be sent via Royal Mail Special Delivery 1PM. Orders should normally be delivered the next day by 1PM for most of the areas. 

Our DOA (Death On Arrival) Policy protects you in the unfortunate event that your coral does not survive the transit (which is very rare). A coral is considered DOA if it arrives visibly dead, without any signs of life, or in a state of extreme decay. In this very rare event we would require clear photographic evidence of the coral in the original unopened cup/bag within 2 hours of delivery. We will provide credit, or replacement excluding shipping of £14.75, or replacement included in next order. 

Once the coral has entered your aquarium, we are unable to accept any losses. In the very rare event of a shipment being delayed by courier for any reason which leads to DOA, we cannot be held responsible.