Refund policy

All of our frags are healthy, fully acclimated, and ready to thrive in your aquarium! They have been fragged and healed for several weeks, ensuring a smooth transition to your tank.

Our DOA (Death On Arrival) Policy protects you in the unfortunate event that your coral does not survive the transit (which is very rare). A coral is considered DOA if it arrives visibly dead, without any signs of life, or in a state of extreme decay. In this very rare event we would require clear photographic evidence of the coral in the original unopened cup/bag within 2 hour of delivery. We will provide credit, or replacement excluding shipping (£14.75), or replacement included in next order.

Once the coral has entered your aquarium, we are unable to accept any losses. In the very rare event of a shipment being delayed by courier for any reason which leads to DOA, we cannot be held responsible.